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Extra Services

Additional information about the service we provide is listed below.

   The majority of 72 hour UK part load deliveries are sent direct without extra handling.

Consignments of more than two pallets will not normally be handled after collection until arrival at their intended destination. This is even more true for unit loads.

We feel that this procedure is particularly important as it reduces the possibility of damage in transit.


   Special service for urgent part loads that require a dedicated vehicle.

Where same day UK to UK delivery is of paramount importance.

Your customer realises they have insufficient raw material for their manufacturing process. This service might be more appropriate rather than suffer a shutdown in production.
 


   72 hour prices for next day UK part loads that 'fit in'.

If you require next day delivery it may be possible to merge your consignment with existing traffic where you will only pay the economy rate.

This situation might arise if we are already organising a collection from you, or we are already delivering to a place for which you have an additional urgent delivery.


   Exclusive rate schedules and quotes for unusual consignments.

If you manufacture or supply goods which are not palletised when shipped, or are unusual due to size, bulk, or weight, we can create a bespoke rate schedule particular to your product.

Alternatively we can give you immediate quotes for individual consignments.

Left are some examples of the more unusual items we transport.

 

 

The top image shows an animatronic robot that forms part of a Natural History Museum exhibition which tours the world.

The destinations we have shipped to include Paris, Hamm (Germany), Alocheta (Portugal), Belfast, Grenada (Spain), Hellerup (Denmark), Cremona (Italy), and Stavanger (Norway).

 

 

The bottom images show a fibreglass rugby ball advertising QBE, the official insurance sponsor of Guinness Premiership Rugby.

It was collected by us from the manufacturer for display at the home of London Irish - Madejski Stadium, and also outside the offices of QBE in central London.


   Abnormal load service available.

For movement of indivisible loads.

We will organise movement for you and prepare a suitable route which we will notify to the appropriate police authorities. The required minimum notification is 48 hours prior to movement (though extra restrictions may apply depending on size) so we would require additional time for preparation.

We can also quote for movement of indivisible loads which are excessively long, high, or heavy, and require an Abnormal Indivisible Load Haulage Vehicle (AILHV).


   ISO 9001 Accreditation.

Chiltern Transport & Warehousing Ltd is certificated with the internationally recognised standard for an organisation's Internal Quality Management.

The term 'quality' refers to all those features of products or services required by our customers. Our 'Quality Management' ensures that we comply with customers' quality requirements and any applicable regulations.


   ISO 14001 accreditation.

Chiltern Transport & Warehousing Ltd is certificated with the internationally recognised standard for an organisation's Environmental Standards.

It defines the elements of organisation required by our company to achieve and demonstrate sound environmental practice by controlling the impact of our activities, products or services on the environment.


   OHSAS 18001 accreditation.

Chiltern Transport & Warehousing Ltd is certificated with the internationally recognised standard for an organisation's Occupational Health & Safety Management.

Our OH&S management system eliminates or minimises risk to employees and other interested parties who may be exposed to OH&S risks associated with our activities and demonstrates such conformance to others.


   Delivery notes returned with invoice or archived.

Once we have delivered your goods we can either return or archive the signed proof of delivery.

All 'pods' are also scanned and retained on disk. You can be sure that in the event of a discrepancy we can quickly supply you with the original note or a copy either by fax, post, or e-mail.


   Credit accounts set up with minimum of fuss.

We have online access to data listing every limited company in the UK so are able to complete a simple credit check and set up an account for you.

Our payment terms are 30 days net from receipt of our invoice.

A credit application form in Adobe PDF format is available for download.

   Out of hours contact via mobile telephone.

Our traffic staff are always available outside normal office hours to answer your queries.

   Chiltern IT systems.

We use the latest computer technology to enable staff to access our multi-user linked database systems, via state of the art networked multi-screen workstations.

Our Stirling software has been developed to allow us total control, and it can easily be reprogrammed to facilitate particular or unusual customer requirements.

We also use Stirling as a stock control system for our warehousing function, providing full traceability and multiple picking options.


   Data recall.

Our traffic database system also allows us to record details of every consignee for all customers. This is particularly convenient for repeat deliveries, enabling effortless access to customer and consignee data (for example vehicle access restrictions, landline/mobile telephone numbers, opening and closing times, special requirements, full delivery address and postcode).

We are also able to instantly trace the delivery status of any consignment with the absolute minimum of information. This is due to our software databases being joined and truly relational, enabling us to search simultaneously on over one hundred data fields belonging to one or more databases.


   Operations and sales staff industry qualified.

All our traffic staff management are industry qualified with the CPC (Certificate of Professional Competence).

This qualification is a legal requirement for any person nominated on a UK heavy goods vehicle operator's licence.


   Carriage of controlled waste.

We are registered with the Environment Agency under The Control of Pollution (Amendment) Act 1989 and regulation 3 of the Controlled Waste (Registration of Carriers and Seizure of Vehicles) Regulations 1991.

As a licensed waste carrier and broker we can provide transport of controlled waste. Our registration number is:

TNE/376949/CB


   RHA membership.

We are members of the Road Haulage Association (membership number 013003).

Almost all UK haulage and logistics companies are members and trade using a standardised set of conditions when transporting goods. Currently all UK consignments we move will be accepted for carriage only subject to RHA Conditions of Carriage 1998, a copy of which is available for download or as a hardcopy free on request (see contact details).

Any consignment which includes movement both within and outside the UK, or takes place exclusively outside the UK, will be accepted for carriage only subject to the Convention on the Contract for the International Carriage of Goods by Road (CMR), a copy of which is available for download or as a hardcopy free on request (see contact details).
 

Download RHA Conditions of Carriage 1998.
Download Convention on the Contract for the International Carriage of Goods by Road (CMR).

   Privacy policy.

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Other than the forms on the Safe, Green, and Quote pages we neither ask for nor collect any information about you. Any address details that you volunteer will only be used to provide the information or quote you have requested. This information is confidential between you and us.

Our site does contain links to other websites in order to provide useful information relating to road transport. These are not owned or controlled by us so we are not responsible for the content of such sites or for personal information which such sites may collect or place on your computer, for example in the form of cookies.


   The legal small print.

Terms and Conditions.

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